Our Clientele
About iMark RCM Patient Access Services
iMark RCM provides comprehensive patient access services designed to streamline front-end revenue cycle operations and prevent downstream denials. Our trained patient access specialists handle scheduling, registration, verification, and authorization with precision and professionalism. We ensure every patient encounter begins with complete, accurate information.
- Trained Specialists: Experienced patient access coordinators manage complex insurance requirements efficiently
- Real-Time Verification: Immediate eligibility checks prevent coverage surprises at service time
- Authorization Expertise: Dedicated team secures prior approvals before scheduled procedures occur
Trust‑Score 100%
Growth Up to 60%
Our Comprehensive Services
Complete front-end revenue cycle solutions ensuring accurate patient information and insurance verification from first contact
Patient Scheduling
Efficient appointment coordination maximizes provider schedules while accommodating patient preferences
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Patient Registration & Enrollment
Accurate demographic and insurance data collection prevents claim rejections downstream
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Insurance Verification
Real-time eligibility confirmation validates coverage, benefits, and patient financial responsibility
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Prior Authorization
Expert authorization management secures payer approvals before services to prevent denials
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Why Choose Us
Partner with patient access professionals who combine insurance expertise with exceptional customer service for optimal patient experiences
Experienced Patient Access Team
Certified specialists understand complex insurance plans and authorization requirements thoroughly
Technology-Enabled Verification
Advanced systems provide real-time eligibility checks across all major payers instantly
Multi-Channel Support
Phone, portal, and chat options provide convenient access for diverse patient populations
Seamless EHR Integration
Direct integration with practice management systems eliminates duplicate data entry entirely
Specialty Specific Billing
We provide customized Patient Access Services tailored to a wide range of medical specialties.
iMark RCM Medical Billing Consultancy Benefits
Why Outsource Patient Access Services
Patient access outsourcing provides specialized expertise and scalable support that improves patient satisfaction while reducing operational costs significantly
Enhance Patient Experience
- Professional patient access service representatives greet callers with consistent courtesy
- Reduced wait times through efficient scheduling and registration processes
- Clear communication about coverage, costs, and authorization requirements upfront
- Multi-lingual support accommodates diverse patient populations effectively
- Extended hours provide scheduling convenience beyond traditional office availability
Prevent Revenue Cycle Issues
- Front-end verification catches eligibility problems before services are rendered
- Complete demographic collection reduces claim rejection from incorrect information
- Authorization management prevents denials from missing payer approvals
- Accurate insurance data entry eliminates downstream billing corrections
- Financial counseling identifies patient responsibility before treatment occurs
Reduce Operational Costs
- Eliminate recruiting, hiring, and training expenses for front-desk personnel
- No costs for verification software licenses and payer portal access
- Remove payroll burden including salaries, benefits, and employment taxes
- Avoid productivity losses from staff absences, vacations, and turnover
- Scale support capacity during peak periods without permanent staffing increases
Improve Data Accuracy
- Specialized focus on registration reduces human error in data collection
- Standardized workflows ensure consistent information gathering across all patients
- Real-time verification catches insurance discrepancies immediately during registration
- Quality assurance reviews validate data completeness before encounters occur
- Training programs maintain current knowledge of insurance plan requirements
Access Specialized Expertise
- Patient access specialists understand complex coverage rules across multiple payers
- Authorization experts navigate intricate prior approval requirements successfully
- Experience with Medicare, Medicaid, commercial, and managed care plans
- Knowledge of specialty-specific authorization needs for procedures and services
- Established payer relationships facilitate faster verification and authorization processing
Our Process
Our systematic five-step approach ensures accurate patient information, verified insurance coverage, and secured authorizations before every scheduled encounter occurs
Appointment Scheduling
Patient access coordinators book appointments while gathering preliminary insurance and demographic information
Registration & Data Collection
Complete demographic, insurance, and contact information captured through secure digital platforms
Insurance Verification
Real-time eligibility checks confirm active coverage, benefits, and patient financial responsibility
Authorization Management
Patient access specialists submit authorization requests and track approvals before scheduled services
Patient Communication
Confirmation calls review appointment details, directions, and any outstanding financial responsibilities
24/7 Customer Support
Our dedicated patient access support services team understands that accessibility directly impacts patient satisfaction and appointment attendance. We provide multiple communication channels accessible to both your staff and patients. Your assigned patient access manager knows your practice workflows, provider schedules, and patient population needs intimately. Regular performance meetings review metrics like verification accuracy, authorization approval rates, and patient satisfaction scores. We proactively identify process improvements and training opportunities.
Our Support Includes:
- Direct access to your dedicated patient access team
- Extended hours for patient scheduling and inquiries
- Real-time dashboard monitoring verification and authorization status
- Weekly performance reports tracking key access metrics
- Staff training on practice-specific protocols and requirements
- Proactive alerts about payer policy changes affecting authorizations
Software Solutions We Use
Kareo
For end-to-end billing, claims tracking, and reporting.
AdvancedMD
For streamlined EHR integration and revenue cycle management.
Athenahealth
For cloud-based medical billing and practice operations.
DrChrono
For EHR and billing management tailored to small and mid-sized practices.
Epic Systems
For enterprise-level healthcare systems and billing automation.
PracticeSuite
For claims scrubbing, analytics, and patient payment management.
NextGen Healthcare
For efficient patient billing, EHR, and compliance tools.
eClinicalWorks
For comprehensive revenue cycle and medical record solutions.
CureMD
Streamlines billing workflows with advanced automation and real-time claim tracking.
CareCloud
Enhances revenue cycles through integrated analytics and seamless billing management tools.
ChartLogic
Delivers efficient electronic charting and billing integration for faster, more accurate reimbursements.
Practice Fusion
Simplifies billing by connecting patient records directly with payment systems.
Carepatron
Combines practice management and billing for smoother, faster reimbursement processes.
EZClaim
Ensures accurate claims submission with flexible, user-friendly billing software solutions.
WebPT
Tailored for therapy practices, optimizing documentation, billing, and compliance together.
CollaborateMD
Speeds up payments through real-time claim edits and comprehensive reporting features.
Frequently Asked Questions
Patient access services encompass all front-end revenue cycle functions including appointment scheduling, patient registration, demographic data collection, insurance verification, benefit confirmation, prior authorization management, and financial counseling. A patient access specialist handles initial patient contact through service delivery preparation. Patient access coordinators verify coverage, explain benefits, and communicate financial responsibilities. Patient access service representatives may also manage referral coordination, authorization tracking, and pre-service payment collection. Comprehensive services ensure accurate information capture before encounters occur.
Professional patient access service providers implement standardized verification workflows that catch errors before services render. Real-time eligibility checks identify inactive coverage, incorrect member IDs, and terminated policies immediately. Complete demographic collection prevents claim rejections from missing or inaccurate information. Authorization management ensures payer approvals exist before procedures. Financial counseling identifies coverage limitations requiring patient payment arrangements. These front-end processes reduce claim denials by 40-50% by ensuring clean information enters your revenue cycle initially.
Yes, experienced patient access outsourcing providers integrate seamlessly with all major EHR and practice management systems including Epic, Cerner, Athenahealth, NextGen, and Kareo. We establish secure connections following HIPAA requirements and your IT protocols. Patient access associates work directly within your scheduling and registration platforms. Integration provides real-time access to appointment schedules, patient demographics, and insurance information. Technical support ensures smooth connectivity throughout implementation. Your patients experience no difference between in-house and outsourced support.
Professional patient access specialists complete comprehensive training covering insurance fundamentals, medical terminology, HIPAA compliance, customer service skills, and system-specific workflows. Training includes understanding different insurance plan types (HMOs, PPOs, Medicare Advantage), coordination of benefits rules, authorization requirements by specialty and payer, and financial counseling techniques. Patient access coordinators receive ongoing education about payer policy changes, new authorization requirements, and updated verification procedures. Regular quality monitoring and feedback sessions maintain service excellence and accuracy standards.
When initial authorization requests receive denials, experienced patient access teams immediately review denial reasons and gather additional supporting documentation. Patient access specialists contact payer medical review departments to discuss clinical rationale and medical necessity. We coordinate with providers to obtain peer-to-peer review discussions when appropriate. If denials persist, we explore alternative procedures or settings that might receive approval. Throughout the process, we maintain clear communication with patients about authorization status, treatment alternatives, and financial implications of denied authorizations.
Key performance indicators include insurance verification accuracy (target 99%+), authorization approval rates (target 90%+), appointment confirmation rates, no-show percentages, average speed to answer calls, registration data completeness, and patient satisfaction scores. A dedicated patient access manager provides regular reporting on these metrics with trend analysis. E patient access portals offer real-time visibility into scheduling volume, pending authorizations, and verification queues. Quarterly business reviews assess performance against benchmarks and identify continuous improvement opportunities. Most practices see 20-30% improvement in front-end metrics within three months.
Lets Experience Our Medical Billing Services For As Low As 2.49%
Over 1500 medical practices trust BellMedEx medical billing services company. So let's have a chat.
- Patient's insurance coverage verification on the spot.
- HIPAA-compliant medical billing services for data safety.
- 24/7 medical billing services to handle every claim submission.
What Our Clients Say About Us
“We’ve seen a clear improvement in our revenue cycle since partnering with this billing team. Claims are submitted accurately, follow-ups are timely, and denials are addressed before they impact cash flow. Their understanding of payer rules has made a real difference for our practice.”
Dr. Michael Reynolds
Internal Medicine“Outsourcing our medical billing was a big decision, but it turned out to be the right one. Their team is responsive, organized, and transparent with reporting. Our staff spends far less time chasing claims, and reimbursements are coming in more consistently.”
Laura Peterson
Practice Manager“What impressed me most was their attention to detail and proactive approach. Coding accuracy has improved, and our rejection rate is significantly lower than before. They communicate clearly and handle issues without needing constant follow-up from our side.”
Dr. Anthony Wilson
Orthopedic Specialist“The transition was smooth and well-managed from day one. Their billing specialists quickly understood our workflows and payer mix. Since then, our AR days have reduced, and we finally have better visibility into our financial performance.”
Jennifer Morales
Clinic Administrator“This team feels like an extension of our in-house staff. They are consistent, knowledgeable, and easy to work with. Our collections have improved steadily, and I have much more confidence in our billing operations now.”
Dr. Robert Hayes
Family Medicine“Working with this billing service has brought structure and clarity to our revenue cycle. Denial management is handled efficiently, and regular reports help us track performance. The team is dependable and understands the nuances of medical billing very well.”
Dr. Ankit Verma
Multi-Specialty Practice“Their billing support has helped us streamline operations and reduce revenue leakage. The team is professional, communicative, and detail-oriented. It’s reassuring to work with a partner that takes ownership of the entire billing process.”
Priya Nair
Healthcare Operations ManagerPartner with the Best Medical Billing Service Provider
Stop losing revenue to billing errors and denials. Our top medical billing services team is ready to transform your revenue cycle.
Contact us now for a free practice assessment and custom pricing quote.
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In the Media
Our innovative approaches and success stories have caught the attention of leading media
outlets. Here's a glimpse of where iMark RCM has been featured:
